Unlock the secrets to successful behavioural interviewing with these advanced techniques and best practices.
What Is Behavioral Interviewing?
Behavioural interviewing is a technique used by employers to assess a candidate's past behaviour to predict their future performance in a specific role. It focuses on gathering specific examples of how a candidate has handled situations or challenges in the past, rather than hypothetical scenarios or general questions.
By understanding how a candidate has behaved in the past, employers can gain insights into their skills, abilities, and potential fit for the job. It allows employers to assess a candidate's problem-solving abilities, communication skills, teamwork, and other relevant qualities.
The key principle behind behavioural interviewing is the belief that past behavior is the best predictor of future behaviour. By asking candidates to provide specific examples of their past experiences, employers can evaluate their ability to handle similar situations in the future.
Why Use Behavioral Interview Questions?
Behavioural interview questions are valuable tools for employers for a number of reasons:
- They provide concrete examples: By asking candidates to provide specific examples of their past experiences, employers can get a better understanding of their skills, abilities, and behaviour in real-life situations.
- They assess problem-solving skills: Behavioral interview questions require candidates to think on their feet and provide detailed responses. This can help employers assess their ability to think critically and solve problems effectively.
- They predict future performance: By focusing on past behavior, employers can gain insights into a candidate's potential future performance. This can help them make more informed hiring decisions and select candidates who are likely to succeed in the role.
- They provide consistency: Behavioral interview questions are structured and standardized, which allows for more consistent evaluation of candidates. This helps to minimize bias and ensure a fair and objective hiring process.
Overall, behavioural interview questions provide a more comprehensive and accurate assessment of a candidate's suitability for a job than traditional interview questions.
How to Develop Effective Behavioral Interview Questions
Developing effective behavioural interview questions involves careful consideration of the skills, competencies, and behaviours that are important for success in the role. Here are some steps to help you create impactful questions:
1. Identify the key competencies: Start by identifying the key competencies or qualities that are essential for success in the role. These may include problem-solving, communication, leadership, teamwork, adaptability, and others.
2. Craft questions that target specific behaviours: Once you have identified the key competencies, develop questions that prompt candidates to provide specific examples of when they have demonstrated those behaviours in the past. For example, instead of asking 'Are you a good problem solver?' you could ask 'Can you provide an example of a time when you faced a complex problem and how you resolved it?'
3. Use the STAR method: The STAR method (Situation, Task, Action, Result) is a popular framework for structuring behavioural interview questions. It helps candidates provide a clear and structured response by asking them to describe the situation or challenge, the task or goal they were trying to achieve, the action they took, and the result or outcome of their actions.
4. Tailor questions to the role: Make sure the questions you develop are relevant to the specific role and the challenges candidates are likely to face. This will help you assess their suitability and fit for the job.
By following these steps, you can develop effective behavioural interview questions that provide valuable insights into a candidate's past behaviour and potential for success in the role.
Best Practices for Conducting Behavioral Interviews
Conducting effective behavioural interviews requires careful planning and execution. Here are some best practices to consider:
1. Prepare in advance: Before the interview, review the job description, candidate's resume, and any other relevant information. Identify the key competencies and behaviours you want to assess and develop a list of targeted behavioural interview questions.
2. Create a comfortable environment: Make sure the interview setting is comfortable and conducive to open and honest conversation. This can help candidates feel at ease and encourage them to share more about their experiences and behaviours.
3. Active listening: During the interview, actively listen to candidates' responses and ask follow-up questions to gather more details. This will help you gain a deeper understanding of their behaviours and assess their suitability for the role.
4. Take notes: It's important to take notes during the interview to capture key points and examples provided by the candidate. This will help you evaluate and compare candidates later on.
5. Use behavioural anchors: Develop a set of behavioural anchors or criteria that define what good performance looks like for each competency. This will help you evaluate and compare candidates objectively and consistently.
6. Provide feedback: After the interview, provide feedback to candidates, highlighting their strengths and areas for improvement. This can help them understand how they performed and provide a positive candidate experience.
By following these best practices, you can conduct more effective behavioural interviews and make better-informed hiring decisions.
Behavioural Interviewing Techniques and Strategies
Several techniques and strategies can enhance the effectiveness of behavioral interviews. Here are a few:
- Probing: Use probing techniques to gather more details and insights from candidates. Ask follow-up questions to dig deeper into their experiences and behaviours.
- Role-playing: Incorporate role-playing scenarios to assess a candidate's ability to handle specific situations or challenges. This can provide a more realistic evaluation of their skills and behaviour.
- Panel interviews: Consider conducting panel interviews where multiple interviewers assess the candidate's responses. This can provide different perspectives and help reduce bias.
- Behavioral assessments: Supplement behavioural interviews with behavioural assessments or tests to further evaluate a candidate's behavioural tendencies and preferences.
- Reference checks: Conduct reference checks to validate the candidate's claims and gather additional information about their past behaviour and performance.
By using these techniques and strategies, you can gather more comprehensive and accurate information about candidates' behaviours and make more informed hiring decisions.
Common Mistakes to Avoid With Behavioral Interviews
While behavioural interviews can be highly effective, there are some common mistakes that interviewers should avoid:
- Asking leading questions: Avoid asking questions that suggest a desired answer or lead the candidate to a specific response. This can bias their answers and compromise the validity of the interview.
- Not probing enough: Failing to ask follow-up questions or probe for more details can result in incomplete or superficial responses. It's important to dig deeper to get a clearer picture of the candidate's behaviors and skills.
- Overemphasizing hypothetical scenarios: While hypothetical scenarios can be useful to assess a candidate's critical thinking, problem-solving, and decision-making skills, they should not overshadow the focus on past behavior. Make sure to balance hypothetical questions with questions that ask for specific examples from the candidate's past experiences.
- Relying solely on the STAR method: While the STAR method is a valuable framework, it's important to allow candidates to share their experiences in their own way. Not all candidates may structure their responses according to the STAR method, and that's okay.
- Ignoring non-verbal cues: Pay attention to candidates' non-verbal cues, such as body language and tone of voice. These can provide additional insights into their comfort level, confidence, and honesty.
By avoiding these common mistakes, you can ensure a more effective and objective behavioral interviewing process.
Behavioral Interviewing FAQs for Human Resources Professionals
1. What are the advantages of behavioral interviewing?
Behavioral interviewing has several advantages, including:
- More accurate assessment of candidate's skills and behavior
- Predictive of future performance
- Standardized and structured evaluation process
- Minimizes bias and promotes fairness
- Provides valuable insights into a candidate's problem-solving abilities, communication skills, teamwork, and other relevant qualities.
2. How can I ensure consistency in behavioral interviews?
To ensure consistency in behavioral interviews, you can:
- Develop standardized behavioral interview questions for each competency
- Use behavioral anchors or criteria to evaluate candidates' responses objectively
- Train interviewers on the proper use of behavioral interviewing techniques
- Take detailed notes during the interview
3. Can I use behavioral interviewing for any role?
Behavioral interviewing can be used for a wide range of roles and positions. It is particularly effective for roles that require strong interpersonal skills, problem-solving abilities, leadership potential, and teamwork.
4. Are there any legal considerations with behavioral interviewing?
When conducting behavioral interviews, it's important to comply with all applicable employment laws and regulations. Avoid asking questions that may be considered discriminatory or violate candidates' privacy rights. It's advisable to consult with legal experts or HR professionals to ensure compliance.
5. How do I evaluate candidates' responses in behavioral interviews?
To evaluate candidates' responses in behavioral interviews, you can use the following criteria:
- Relevance: Assess the relevance of the example provided to the competency being evaluated.
- Depth: Evaluate the depth of the candidate's response and their ability to provide specific details and insights.
- Impact: Consider the impact of the candidate's actions and the results they achieved.
- Behavioral anchors: Use pre-determined behavioral anchors or criteria to evaluate the quality of the candidate's response.
These are just a few commonly asked questions about behavioral interviewing. As an HR professional, it's important to stay updated on best practices and legal guidelines to conduct effective and compliant interviews.
